Store Policy

1 

SHIPPING

YOUR TUMBLER(S) WILL BE SHIPPED PRIORITY MAIL WITH INSURANCE. YOU WILL RECEIVE A TRACKING NUMBER ONCE YOUR ORDER HAS SHIPPED. ALL FRAGILE ITEMS WILL BE WRAPPED CAREFULLY SO THAT IF HANDLED ROUGHLY BY THE CARRIER, NO DAMAGES SHOULD OCCUR. ONCE THE ITEM REFLECTS THAT IT HAS BEEN PICKED UP AND IS IN THE HANDS OF THE POSTAL SERVICE, I AM NOT RESPONSIBLE FOR SHIPPING DELAYS OR DAMAGES BY CARRIER. IN THE EVENT THAT YOUR ITEM IS DAMAGED OR MISSING DURING SHIPPING, YOU MAY OPEN A CLAIM WITH THE CARRIER AND MAKE ME AWARE OF THE INCIDENT. ONCE I AM REIMBURSED FOR YOUR ITEM, I WILL REMAKE IT.

2

REFUNDS & RETURNS

ALL SALES ARE FINAL, NO RETURNS.
IF AT ANYTIME YOU DECIDE TO CANCEL YOUR ORDER, THERE WILL BE RESTOCKING FEE OF $25 OR 10%, WHICHEVER IS GREATER. BY PURCHASING, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.

3

TURNAROUND TIME (CUSTOM TUMBLERS)

4 WEEKS, MAY BE FINISHED SOONER DEPENDING ON VOLUME OF ORDERS, BUT IS NOT A GUARANTEE. BY PURCHASING YOU ARE AGREEING TO TURN AROUND TIME.

PLEASE NOTE THAT ONCE WE HAVE CONFIRMED DESIGN VIA EMAIL, NO FURTHER CHANGES CAN BE MADE. IN ADDITION, ONCE YOUR ORDER HAS BEEN PLACED, WE CANNOT ADD TO THAT ORDER. YOU WILL HAVE TO MAKE AN ADDITIONAL ORDER.

4

TURNAROUND TIME (READY TO SELL TUMBLERS)

ADDING PERSONALIZATION (NAME ONLY IF ABLE) - WILL SHIP IN APPROXIMATELY 5-7 BUSINESS DAYS. 
NOT PERSONALIZED - WILL SHIP IN APPROXIMATELY 3-5 BUSINESS DAYS.
*TURN AROUND TIME DOES NOT INCLUDE SHIPPING TIME*

5

CARE INSTRUCTIONS (TUMBLERS)

• HAND WASH ONLY

• AVOID AGGRESSIVE SCRUBBING OR USING ABRASIVE DETERGENTS

• DO NOT SOAK

• NOT MICROWAVE SAFE 

• NOT DISHWASHER SAFE 

• DO NOT EXPOSE YOUR TUMBLER TO EXTREME HOT/COLD TEMPS FOR EXTENDED PERIODS OF TIME (SUCH AS A VERY HOT VEHICLE, OR PUTTING YOUR TUMBLER IN A FREEZER)

• DO NOT SLAM DOWN ON A SURFACE OR DROP (THIS CAN CAUSE YOUR TUMBLER TO CRACK, OR BREAK)

Each cup is handmade and completely one of a kind. Each cup is signed at the bottom with my signature/logo.